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Return & Refunds Policy

Welcome to Young Riders, where we strive to make your online shopping experience as seamless and enjoyable as possible. Our Return & Refunds Policy is designed to provide you with clarity on the processes involved in returning or refunding a product. Please take a moment to familiarize yourself with the terms outlined below.

Eligibility for Returns and Refunds

We understand that sometimes a product may not meet your expectations. To be eligible for a return or refund, the item must meet the following criteria:

  • The product must be in its original packaging.
  • The item must be unused and in the same condition as received.
  • Return requests must be initiated within 10 days of the purchase date.
  • Products marked as “Final Sale” are not eligible for return or refund.

Initiating a Return

To initiate a return, please follow these simple steps:

  • Log in to your Young Riders account.
  • Navigate to the “Orders” section and select the order containing the item you wish to return.
  • Click on the “Return Items” button and follow the instructions provided.

Alternatively, you can contact our Customer Support team at info@youngriders.com for assistance in initiating the return process.

Return Shipping

Customers are responsible for the return shipping costs unless the return is due to a Young Riders error or a defective product. We recommend using a traceable shipping method to ensure the safe return of your item.

Refund Process

Once your returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within a reasonable timeframe.

Refund Timeframe

Refunds typically take 5-7 business days to reflect in your account, depending on your payment method and financial institution.

Exchanges

If you would like to exchange an item for a different size or colour, please initiate a return for the original item and place a new order for the desired item.

Contact Us

If you have any questions or concerns regarding our Return & Refunds Policy, feel free to reach out to our Customer Support team at info@youngriders.com.

At Young Riders, we value your satisfaction and are committed to providing a positive shopping experience. Thank you for choosing us for your riding gear needs!

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